Buying online has become such a big part of our lives that we hardly think twice when buying anything from clothes to package holidays. We trust that companies will do their best to make sure they live up to their obligations, but when buying something as valuable as a piece of antique jewellery it’s understandable to be a little more security conscious.
At Laurelle Antique Jewellery we have been trading online for decades, and during that time we have continually improved our processes and services so that every one of our customers is empowered to buy with confidence.
To allay any fears you may have we wanted to outline the steps we take to make sure that our customers can feel safe buying from us.
Our Customer Reviews
We’ve always invited our customers to share their feedback on the service they receive – it’s the best way to ensure that we are doing everything we can to meet their needs. Over the years we have received thousands of testimonials from satisfied customers, many of which we have added to our website.
In early 2021 we launched our newly redesigned website and began to collect our customer reviews through the third party system Trustpilot which has robust systems in place to ensure that all of the feedback published via their interface is genuine and fair.
You can see all of the reviews we have received, and our responses to them here.
Secure Check Out
To ensure that all of the information our customers enter into our site remains secure our site is equipped with an SSL certificate. If you look at the top of your browser you’ll see a small grey padlock before the website’s name. This means that anything you enter into the site is encrypted before being sent to us, and decrypted on our end. In this way we can make sure that there is no possibility of any information being intercepted.
Every transaction we process goes through multiple checks to ensure that the payment is secure. Fraudsters often use stolen credit cards to make large purchases before the card’s original owner is aware that it has been stolen, and jewellery can be particularly attractive for this purpose. To ensure that criminals are not able to take advantage of us or our customers we frequently check details that would not be available to a thief.
If there is any doubt as to the authenticity of a sale we can process payment in a number of different ways, and we will always choose the method that is the safest available for each customer.
We delivery globally with no charge to our customers, but that doesn’t mean we skimp when it comes to cover for their purchases. All of our standard deliveries are tracked, insured and signed for at the highest possible rate to make sure that we can chase down any missing or delayed parcels. We also offer secure, courier-based delivery via FedEx to provide additional peace of mind for international customers.
Every customer receives a tracking code when their order is dispatched, which they can use to zero in on the location of the package as it makes its way to them. If any complications occur in transit we are on hand to deal with the situation so that inconvenience is minimised and the buyer can be sure that their item will reach them.
Industry Experience and Connections
Some of the fraud which can occur happens with the items themselves. Unscrupulous trade contacts may supply clever fakes which can then be resold by less experienced retailers who take their authenticity for granted.
Our contacts have been built up and nurtured over many years, and each one of them has proven themselves trustworthy time and time again. After such a long period working together we know who we can count on to supply genuine pieces.
Having spent such a long time buying and selling jewellery we have amassed considerable experience, so when we do encounter fraudulently labelled pieces we are easily able to distinguish and alert the relevant authorities.
Although Laurelle Antique Jewellery does sell a number of modern reproduction pieces we are always careful to correctly label these items so that our customers know what they are buying.
Laurelle Antique Jewellery is a family business with a small number of employees, which allows us to focus on our customers wellbeing in ways that larger transnational corporations are not able to do. If you place an order with us and have a question a simple phone call will put you through to staff members who are intricately involved in the process. You won’t be sent to a call centre or kept on hold, and every member of staff will apply themselves fully to rectifying any problems you may have. We all love working here, so we want to make sure that everyone who the company deals with is happy with our services.
At Laurelle Antique Jewellery we are extremely confident that the measures we have in place will ensure that every purchase goes as planned, but we cannot prepare for everything. That’s why we offer every one of our customers free ring sizing and valuation, so they don’t need to expend any additional funds before placing the order.
We know that sometimes no matter how much you’ve seen of a piece before it arrives it might not be to your liking when you see it in person. That’s why we offer a full, no questions asked refund within the first 14 days of your purchase.
Our relationship with our customers doesn’t end when they have received their item. We’re always happy to answer any questions they may have about caring for their piece, and if we can lend you the benefit of our experience we are always happy to do so. You can read more about the terms and conditions we use to keep our customer safe here.
We hope that this article helps you to understand how much we value the safety and security of both the items we send to our customers and the customer themselves. We pride ourselves in making sure that the online buying experience is totally secure. That’s what makes Laurelle Antique Jewellery the antique jewellery company you can trust.