FAQs

Do you size rings to fit?

Yes, this is a free service we offer and can take up to 10 days. Once a ring is resized a refund cannot be offered but an exchange item is welcomed.

Do you offer credit or finance on any products?

We offer a layaway scheme for items over £500, this is for a term of 12 months interest free.

We also offer Duologi interest free credit with a 20% deposit, 24,36 & 48 month payment terms are available (UK only) for a small APR%.

Do you buy jewellery?

We buy jewellery, and would love to see your treasures, please email images to us at  enquiries@antiquejewellerygroup.com

Can I exchange any jewellery I buy as a gift if my partner doesn't like it?

Yes, please let us know your intentions as soon as you realise you'd prefer to do this, we will assist in any way we can.

Do you refund orders?

We offer a 14 day refund policy as long as the piece has not been altered, tampered or tested.

Can I see a video of the item being worn?

We are happy to provide images and videos of the items being worn.

What is your return policy?

We offer a 14 day refund policy as long as the piece has not been altered, tampered or tested.

Can I have the Anchor Cert or GIA Cert with the ring please?

Yes, we are happy to provide the GB equivalent of a GIA cert, please contact us if you're interested in a particular piece, we can also provide in-house valuation certificates for insurance.

Can you reserve a ring for me?

Yes, we can reserve an item with a 20% deposit.

Do you offer layaway?

Yes we offer layaway, we request a 20% deposit and for you to complete within 12 months.

How is my payment secured?

Your card details are processed securely through Opayo ( formerly Sagepay ) or Shopify ( powered by Stripe ) we don't see any of your card details.

Does my order come boxed?

Yes, your order does come beautifully presented in a jewellery box.

When will my item arrive?

All UK mainland orders are shipped next day, tracked & signed by 1pm once funds are cleared, overseas is usually 5-10 days. You can opt for UPS for an expedited service.

Can you source something specific for me?

Yes, if you're looking for something specific, we and our trusted suppliers will do our best to source it.

Can you value my jewellery for me?

Yes, we can provide a written valuation.