Frequently Asked Questions

Laurelle Antique Jewellery is a trusted, family-owned jeweller specialising in antique and vintage pieces from the Georgian , Victorian, Edwardian and Art Deco eras. Based in the Lake District, we have been carefully sourcing and selling high-quality jewellery for over 50 years. Our experience allows us to offer authentic, characterful pieces that have stood the test of time, giving our customers confidence in both quality and provenance.

While most of our collection consists of genuine antique and vintage jewellery, we also offer a selection of high-quality contemporary reproductions. These pieces are crafted in the style of historic eras, allowing you to enjoy classic designs at a more accessible price point. Every reproduction is clearly described (for example, “Victorian Style”), so you can shop with complete clarity. If you are ever unsure, our team is always happy to provide further details.

Every item is thoroughly inspected to ensure it meets our high standards. Most pieces are in excellent condition, often having been cherished for generations. Where there are signs of wear or age, these are clearly noted in the product description for full transparency. In some cases, minor imperfections are part of a piece’s history and charm. We can sometimes offer repairs, but we aim to preserve originality wherever possible.

Yes, we provide free ring resizing on all suitable rings, ensuring your piece fits perfectly. Resizing typically takes up to two weeks, although faster turnaround may be possible in urgent situations. Some designs—such as Eternity Rings or large signet rings—can be more complex to adjust. If this applies, we will discuss the available options with you in advance and explain any implications for returns.

If your ring requires resizing after delivery, simply contact our team and we will arrange this for you, usually at no extra cost. We recommend using our service to maintain quality and eligibility for returns. If resizing is carried out independently, we cannot guarantee the workmanship and the item will no longer be eligible for return.

You can use our printable ring size guide to measure at home. If you need additional help, please email enquiries@antiquejewellerygroup.com and we can send you a disposable ring sizer. Our team is always available to guide you through the process, ensuring you feel confident before purchasing.

We offer flexible payment options to make your purchase more manageable. For items over £250, you can use our interest-free layaway scheme with a 20% deposit, spreading payments over up to 12 months. View more details on our layaway plan . We also offer Klarna finance for purchases up to £10,000, with no deposit required for orders under £1,000. For more details, see our Klarna finance page.

We carefully price all items to reflect their quality, rarity, and craftsmanship. However, we are open to reasonable offers and always happy to discuss pricing where possible. While we cannot guarantee discounts in every case, we aim to be fair and transparent in all negotiations.

Yes, we are happy to consider purchasing jewellery. Please send clear photographs and as much detail as possible to enquiries@antiquejewellerygroup.com, and our team will review your item and respond promptly.

If you are searching for a particular piece, our team can help. We regularly acquire new items, and by sharing your preferences with us, we can keep an eye out for something that matches your requirements.

Absolutely. We understand that buying jewellery online requires confidence, so we are happy to provide additional photos or videos of items being worn. Simply email enquiries@antiquejewellerygroup.com and we will send any extra details you need.

All jewellery is carefully assessed by our experienced team to ensure authenticity and quality. We can provide a free professional valuation for insurance purposes upon request. For higher-value items, third-party gemstone certification is also available for an additional fee. More details on our certification options can be found here .

We can reserve an item with a 20% deposit, giving you time to complete your purchase with confidence while ensuring the piece is held exclusively for you.

Your payment security is extremely important to us. All transactions are processed through trusted providers including Opayo (formerly Sagepay), Shopify (powered by Stripe), WorldPay, and PayPal. We never have access to your card details, ensuring a safe and secure checkout experience.

Orders are carefully packaged in a branded box to protect your jewellery during transit. Most UK orders are sent via Royal Mail Special Delivery at no extra cost, with tracking and signature required. International orders are shipped securely via UPS. If resizing or modifications are required, dispatch may take up to two weeks.

For your security and discretion, external packaging is unbranded and does not indicate that it contains jewellery. This helps prevent theft and preserves the surprise for gifts. For returns, please mark packages as “Antique Return” to avoid customs delays or additional charges.

UK mainland orders are typically delivered the next working day (before 1pm) once payment has cleared. International deliveries usually take 5–10 days, with an optional expedited UPS service available for £75. All shipments are fully insured. For special arrangements, including concierge delivery, please contact us directly.

In some cases, we can arrange an in-person viewing so you can see an item before purchasing. Please email enquiries@antiquejewellerygroup.com and we will do our best to accommodate your request. View our full collection of items .

We offer a 14-day return policy for a full refund, provided the item is returned in its original condition and packaging with the receipt. No reason is required—whether it’s a gift or simply not what you expected, we understand. Returns must be sent via tracked and insured delivery. Any alterations or damage may void the refund. If needed, we can sometimes extend the return window—please contact us on 0333 700 4500 or email enquiries@antiquejewellerygroup.com. More details on our policies can be found here .

We do not offer valuations for external jewellery, as accurate assessments require detailed in-person inspection. We recommend consulting a reputable local jeweller for this service.