Shipping and Terms

Delivered At Place (DAP). Also called delivered duty unpaid (DDU). This term indicates that the seller only takes responsibility for shipping the product, and requires the customer to pay any import costs, such as VAT, duties, and clearing fees. Any delays in payment of duties can result in delayed or returned shipments

Royal Mail Special Delivery 

• Worldwide postage is FREE using Royal Mail

UPS

• UPS Worldwide is £75
• All our items are Gift Wrapped with Insurance
• Goods will be shipped, tracked within 48 hours upon clearance of payment
• We ship 5 days a week
• Please note that, if paying via PayPal, we will only post items to the address listed within PayPal
• It is our policy not to ship to Indonesia or use any Escrow Service

All orders are shipped to the billing address, where a customer requires an alternative shipping address we require proof of billing address in the form of ID / Utility Bill / Driving Licence. We will also require validation of the connection with the shipping address.

Returns & Refunds

As this purchase has been made through the distance selling regulations you are entitled by law to cancel this order within 14 working days. We must receive the item back within 14 days for you to qualify for a refund.

If for any reason you are not happy with your purchase, we will give you a full refund (exclusive of shipping charges) and you must notify us by email or telephone of an intent to return goods within 14 days after you have received the item.

Items must be returned: -

• Securely Packaged in the original box
• Tracked
• Fully Insured for the price paid
• In the same condition as dispatched
• Without any alterations, tampering, unauthorised testing or damage.

Please also include your sales receipt.

Returns or credits will be processed within 14 days of receipt and inspection of item(s). We will confirm receipt of the returned item(s) and completion of the refund by email.

There are exemptions to online returns which include tailor made / personalised goods such as ring re-sizing

Return postage will be paid by the buyer.

Failure to do so will result in an import duty charge, which will be deducted from any refund amount.

In the unlikely event of an item going missing in the post, we will not be able to refund the item until 40 days after the date that it was first posted.

Misrepresentations

Unless otherwise stated, any sizing and colour assessments attributed to diamonds and coloured gemstones are necessarily determined without disturbing the integrity of the piece; therefore, assessments represent close approximations, due to limitations imposed by the mount.

We will not consider the opinion of any other 3rd party.

Should you feel that your item has been misrepresented then please return the item within 14 days and we will pay for an independent assessment to be carried out by a qualified and experienced gemmologist / antique jewellery expert.

If the item has been proven to be misrepresented, you will receive a full refund and your shipping costs refunded.

 

Payment

You can pay for your order by Credit Card, Debit Card, PayPal, Cheque, BACS or Cash. We accept payment in Sterling and Dollars. 

Please note, if paying by Credit Card for items over £2,000, that items will not be shipped until funds have cleared. This can take 3-5 days.

Items over £2,000 may also occasionally require proof of address.

It is safe to use your credit card with ourselves. We use a secure server for inputting your details and have made every precaution to make your transaction secure. Alternatively, you can call us on England: 0333 700 4500 and submit your order by telephone or email us at enquiries@antiquejewellerygroup.com

Payment via BACS and PayPal will facilitate same-day shipping.

 

Promotional Codes

Products discounted on the website via verbal agreement cannot have additional Promotional Voucher Codes applied at checkout to further reduce the price. Any instances of this will be cancelled and refunded immediately and the online price restored to the original price.

Layaway

Layaway is an agreement whereby we reserve an item for you until you have completed all the payments necessary to pay for your item.

As in most instalment plans the customer does not receive the item until it is completely paid for.

Our Layaway Plan is for items of any value, with a minimum deposit of 20% and MUST be completed with a 12-month period.

We welcome Layaway payments and by using the Repayment Calculator here, you can be in full control of your Deposit amount and Repayment duration to suit your circumstances.

If goods purchased on layaway are later returned or a customer changes their mind, after 1 week of deposit payment, a 15% restocking administration fee is applicable based on the item selling price, to cover our costs in re-listing and re-marketing the item.

For international orders, please note that your exchange rate as determined by your bank can change over the course of the plan, affecting the conversion to your local currency. All prices are quoted in £GBP.

If you wish to take advantage of our Layaway Scheme please call us on 0333 700 4500 or email us at enquiries@antiquejewellerygroup.com

Discount codes or promotions can only be used against Layaway items at the point of layaway and not during repayment period. 

Interest Free Finance 

If you're looking to pay for your purchase in a more flexible manner you can do so with Klarna. Simply go to your selected product and click the pink Klarna button below the price to see options tailored to the item. Follow the link for further details - Klarna Finance

PLEASE NOTE: No discount codes or promotions can be applied to finance items.

Prices

We will ensure that the price of goods and services we are offering are clear and easily found. That means that the price is clearly seen and no hidden extras such as taxes. 

A postage delivery charge is added to each sale, see above.

The price you pay is displayed on the website at the time we receive your order, however, while we try to ensure that all prices on our website are accurate, errors may occur, In the event of a pricing error, we reserve the right to offer you the item at the correct price, or cancelling the order and sending you a full refund.

 

Re-Sizing

The majority of our rings can be resized and this service is FREE.

If an item is to be resized this can take up to 7-10 days.

Once a ring is resized a refund cannot be offered but an exchange item is welcomed.

 

Copyright Notice

Copyright is the primary intellectual property right protecting websites, and the purpose of a website copyright notice is to communicate information about copyright to users.

You may not reproduce or communicate any of the content on this website, including files downloadable from this website, without the express permission of the copyright owner.

By viewing or otherwise using this website, you agree to the terms and conditions in this Notice.

This Notice may be changed without further notice.

This Notice applies exclusively to your access to and use of this Website does not alter in any way the terms or conditions of any other agreement you may have with The Antique Jewellery Group.

All website materials, including, without limitation, the logos, content, design, text, graphics, other files and the selection and arrangement are Copyright © 2010 - 2020 Antique Jewellery Group All Rights Reserved.

Any use of the materials on this website, including any commercial use, performed without prior written permission of Antique Jewellery Group is strictly prohibited.

Antique Jewellery Group reserves the right to change any and all content contained on this website at any time without notice. Reference to any products, services, processes, or other information, by trade name, trademark, manufacturer, supplier, or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof by Antique Jewellery Group.

If you have any questions about this legal notice, the practices of this site, or your dealings with this website, please contact us using the Contact Us page.

Customer Complaints Policy  - Click Here

Contact Details

Once an order is in place we will provide you with full contact details and address for correspondence.

Our Registered Office address is:-

AJG
C/O CWR, 20 Mannin Way
Lancaster Business Park
Caton Road
Lancaster
Lancashire
England
LA1 3SW

Email : enquiries@antiquejewellerygroup.com

Laurelle Limited Company Reg: 04542677